Refund & Cancellation Policy

This policy describes how cancellations and refund requests are handled for services provided by FoufdocsLIB LLC (“FoufdocsLIB”).

How to Request a Cancellation or Refund

To cancel an ongoing engagement or request a refund, email contact@foufdocslib.com with your name, project/invoice details, and the reason for your request. We will acknowledge your request and explain the next steps.

Work Already Started

If work has already started on your project, fees for the portion of work already performed are non-refundable. Any prepaid amount that has not yet been earned (i.e., work not yet performed) is eligible for a refund, calculated on a pro-rata basis against the agreed scope and timeline.

Completed Work

Deliverables that have already been completed and delivered to you (such as a finished audit, strategy document, or completed campaign setup) are non-refundable.

Prepaid but Unearned Amounts

Where a client has prepaid for services on a retainer or milestone basis and the engagement ends before all paid work is performed, FoufdocsLIB will refund the unearned, prepaid portion, less any approved third-party expenses already committed or spent on the client’s behalf.

Approved Third-Party Expenses

Amounts already spent or contractually committed to third parties on the client’s behalf — such as advertising spend paid to a platform, or software/licensing costs purchased for the project — are non-refundable once spent or committed, as these are generally non-recoverable.

Refund Processing

Approved refunds are typically processed within 10 business days of approval, using the original payment method where possible. Processing times may vary depending on the payment method and, once enabled, our payment processor.

Contact

FoufdocsLIB LLC
Email: contact@foufdocslib.com